Our Policies

SHIPPING METHODS

Our goal is to provide all of our customers with prompt service and a smooth, problem-free shopping experience. Usually, orders are shipped from our website sales room the same or next business day after the order is placed. We offer shipping options from UPS, USPS, and/or FedEx for a package transit time of 1-7 business days, depending on the method you chose and the ship-to zip code. Any orders using free shipping will not be shipped in multiple packages if there is an out of stock item on the order.

SHIPPING RATES

We ship only to the 50 United States, US territories including APO/FPO, and Canada. The Estimate Tax & Shipping calculator, found on the Shopping Cart page, allows you to view the rates for each available shipping method without needing to enter your billing information first.

RETURN POLICY

We stand behind our products 100%. If you are not completely satisfied with our products, please contact us immediately and we will respond to your concern as soon as possible.

DAMAGED ITEMS

We make every attempt to package your order to avoid damage; however, when shipping glass products via a parcel service, damage can occur. If you receive any product that has been damaged in shipping, please notify us immediately and we will replace the damaged product. DO NOT consume any product if its glass jar is broken or cracked - rather, discard it.

BLOG CONTENT

We work with a local Lancaster-area marketing agency for blog and social media content. We also partner with numerous food reviewers & bloggers across the country who write articles on our behalf. Content on our blog is not necessarily original with Kauffman's.

PRIVACY

We respect your privacy and security and appreciate you doing business with us. Your email address will never be sold, rented, or shared with any other company. You will not receive unwanted advertisements as a result of sharing your email address with us. Your email address (as entered during checkout) is used simply to communicate with you about your website order(s).

CHECKOUT SECURITY

We use SSL (Secure Socket Layer) to protect your credit card information. SSL is an industry standard protection that protects your credit card transaction by encrypting it.

BULK FOOD ITEMS

Our bulk food products are sold by weight (i.e. "2.4 lb."), not volume (i.e. "quart bag"), and are packaged in random weight packages (i.e. 5 different quart bags of brown sugar will all be slightly different weights). You will probably not receive the exact amount of an individual bulk food item that you order - however, it will be very close. We adjust the weights and prices in the sales order based on the actual weight of the items in your package. Therefore, the final charge to your credit card may change slightly from the total shown at checkout; typically, it is a bit lower than the price at checkout, but it is never higher. We use an automated barcode system to help ensure every order is packed and shipped accurately.